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LSA Global Ranks in top 10% - recognized for achieving exemplary marketing results
Santa Clara, CA, March 14, 2012 - LSA Global, a full service business training, performance consulting, and outsourcing firm, has received the 2011 All Star Award from Constant Contact®, Inc. Each year, a select group of Constant Contact customers are honored with the All Star Award for their exemplary marketing results. LSA Global’s results ranked among the top 10% of Constant Contact’s customer base.
“We’re happy to be recognized by Constant Contact for achieving strong marketing results for our clients and partners.” Stated Tristam Brown CEO of LSA Global. “Sharing best practices, tips, tools, and insights is a critical part of our strategy to help our clients and partners outperform their competition through people."
Most recently our ability to help our clients to define and execute an overall people strategy to drive their business has been very fulfilling. During the last quarter, it has been fun and exciting to help our clients with change management consulting, leadership development programs, executive coaching, sales presentation training, and executive development to ensure that their business strategy gets executed.
About LSA Global
Founded in 1995, LSA Global is a global training and consulting firm that focuses on achieving measurable business results with a select group of clients. Since our inception, LSA Global has successfully partnered with over 500 clients to deliver over 10,000 learning solutions.
Our proven approach is backed by over 50 client case studies, 150+ research papers, 110+ client testimonials, and over 600 assessment and measurement projects. Over 85% of our business comes from repeat clients and our customer satisfaction rating is 97.5%. Our clients tell us that we are different. Our clients tell us that we save them both time and money. Our clients tell us that they appreciate access to experts across many areas.Our solutions focus on full implementation in the areas of:
We believe our clients' success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.With a strong belief that training "by itself" will not drive tangible behavior change or business results, we appreciate your support and look forward to your feedback and comments.Labels: executive development, Leadership Development, Sales Presentation Training, strategy, Training Outsourcing
LSA Global Announces Connecting with Customers to Execute Your Service Promise
Santa Clara, CA, December 7, 2011 - LSA Global, the premier one-stop training, consulting and outsourcing firm that focuses on achieving measurable business results with a select group of life science, high technology and service industry clients, today announced that it will be facilitating the May 7, 2012 ICMI ACCE Call and Contact Center Training session in Seattle, Washington. ACCE is the premier global gathering for the contact center industry. It's the essential forum for educational growth, networking, and sharing of proven best practices.
The topic focuses on Connecting with Customers to Execute Your Service Promise in 5 key areas:
- Identify the 5 key service expectations
- Define the role of the Customer Service Professional
- Demonstrate the Customer Connection Model
- Demonstrate the C.O.O.L model for escalated calls
- Connect with customers using a 4-step strategy
"We are excited to facilitate this customer service training and consulting event to discuss how to better enable service agents to connect with customers in a way that will strengthen and enhance relationships and revenue,” states Anne Slough, LSA Global’s Director of Customer Loyalty Practice.
“Every call with a customer is an opportunity to connect in a way that builds loyalty and leaves a positive, lasting impression. With agents expected to solve customer problems and meet needs in a way that reflects positively on themselves, their team, their department, and their organization – this is a topic near and dear to generating revenue and executing on your brand promise.”
About LSA Global
Founded in 1995, LSA Global is a global training, consulting and outsourcing firm that focuses on achieving measurable business results with a select group of clients. Since our inception, LSA Global has successfully partnered with over 500 clients to deliver over 10,000 learning solutions.
Our proven approach is backed by 45 client case studies, 143 research papers, 108 client testimonials, and 800+ assessment and measurement projects. Over 85% of our business comes from repeat clients and our customer satisfaction rating is 97.5%. Our clients tell us that we are different. Our clients tell us that we save them both time and money. Our clients tell us that they appreciate access to experts across many areas.Our solutions focus on full implementation in the areas of:
We believe our clients' success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.With a strong belief that training "by itself" will not drive tangible behavior change or business results, we appreciate your support and look forward to your feedback and comments.Labels: Call Center, Customer Loyatly Training, Customer Service Training
Santa Clara, CA, October 31, 2011 - LSA Global, the premier one-stop world-wide training outsourcing and consulting firm that focuses on achieving measurable business results with a select group of life science, high technology and service industry clients, today announced the offering of a new complimentary employee engagement toolkit.
“At a time when many companies are striving to get the most with limited resources, this complimentary employee engagement best practices toolkit combines articles, research, client case studies, and an online diagnostic to augment our employee engagement training. The goal is to help our clients to increase discretionary effort from their employees to drive productivity, and to retain key talent,” according to Alan Krepack, President and Head of the Leadership Practice for LSA Global. "Leading companies are definitely waking up to the fact that disengagement is severely hampering their ability to reach their key targets.”
According to Krepack, “The good news is that the negative data on the lack of employee engagement provides an opportunity for organizations to make a real difference. While Employee Engagement has garnered considerable interest in the last few years, we believe that most companies have not scratched the surface of the impact that Employee Engagement efforts can have on a company's bottom line.”
About LSA Global
Founded in 1995, LSA Global is a global training and consulting firm that focuses on achieving measurable business results with a select group of clients. Since our inception, LSA Global has successfully partnered with over 500 clients to deliver over 10,000 learning solutions.
Our proven approach is backed by 45 client case studies, 143 research papers, 108 client testimonials, and 600+ assessment and measurement projects. Over 85% of our business comes from repeat clients and our customer satisfaction rating is 97.5%. Our clients tell us that we are different. Our clients tell us that we save them both time and money. Our clients tell us that they appreciate access to experts across many areas.Our solutions focus on full implementation in the areas of:
We believe our clients' success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.With a strong belief that training "by itself" will not drive tangible behavior change or business results, we appreciate your support and look forward to your feedback and comments.Labels: Employee Engagement Training
Santa Clara, CA, October 22, 2010 - LSA Global, the premier one-stop world-wide training outsourcing and consulting firm that focuses on achieving measurable business results with a select group of life science, high technology and service industry clients, today announced that the the renewal of a successful Leadership Development and Change Management Consulting engagement focused on managing change and developing resilience.
"We are excited that this Global Telecommunications Leader continues to use our proprietary change methodology to build the critical leadership skills of managing change and developing resilience,” stated Alan Krepack, President and Head of LSA Global’s Leadership Development Practice. “We consider these team skills a critical component of any executive development or management training program.”
The program focuses on understanding ongoing change and resilience, learning the four stages of change, developing team skills to navigate change, and learning and applying the five personal resilience attributes.
About LSA Global
Founded in 1995, LSA Global is a global training and consulting firm that focuses on achieving measurable business results with a select group of clients. Since our inception, LSA Global has successfully partnered with over 500 clients to deliver over 10,000 learning solutions.
Our proven approach is backed by 45 client case studies, 143 research papers, 108 client testimonials, and 600+ assessment and measurement projects. Over 85% of our business comes from repeat clients and our customer satisfaction rating is 97.5%. Our clients tell us that we are different. Our clients tell us that we save them both time and money. Our clients tell us that they appreciate access to experts across many areas.Our solutions focus on full implementation in the areas of:
We believe our clients' success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.With a strong belief that training "by itself" will not drive tangible behavior change or business results, we appreciate your support and look forward to your feedback and comments.Labels: change management, Leadership Development, Management Training
Santa Clara, CA, October 18, 2011 - LSA Global, the premier one-stop world-wide training outsourcing and consulting firm that focuses on achieving measurable business results with a select group of life science, high technology and service industry clients, today announced the successful Leadership Development pilot program with a core leadership group from a client services and sales team.
"We are excited that the high performance environment leadership development program was received so well,” stated Alan Krepack, President and Head of LSA Global’s Leadership Development Practice. “This initial leadership education session in North America is part of a broader leadership development process that pinpoints the best leadership "moves" to get organizations to realize their stretch objectives.”
Based on over 16 years of high performance research with elite institutions such as Harvard, the U.S. Special Forces, Cisco, Accenture, MIT, NASA, and Juilliard, the high performance culture leadership development program includes targeted performance benchmarking, selection of key leadership moves to best execute the strategy from a "people perspective," implementation, and measurement.
"Thank you for a great leadership development session today. The facilitator was brilliant, and we really enjoyed his style and personality. The sales team got a lot out of it (as did I). I believe it will help us create an even higher performance environment by ensuring we have a common understanding of our environmental structure and are all working towards the same goals." Simon Jefferson | Client Services Director | AKQA
About LSA Global
Founded in 1995, LSA Global is a global training and consulting firm that focuses on achieving measurable business results with a select group of clients. Since our inception, LSA Global has successfully partnered with over 500 clients to deliver over 10,000 learning solutions.
Our proven approach is backed by 45 client case studies, 143 research papers, 108 client testimonials, and 600+ assessment and measurement projects. Over 85% of our business comes from repeat clients and our customer satisfaction rating is 97.5%. Our clients tell us that we are different. Our clients tell us that we save them both time and money. Our clients tell us that they appreciate access to experts across many areas.Our solutions focus on full implementation in the areas of:
We believe our clients' success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.With a strong belief that training "by itself" will not drive tangible behavior change or business results, we appreciate your support and look forward to your feedback and comments.Labels: Business Sales Training, Leadership Development
Santa Clara, CA, October 11, 2011 - LSA Global, the premier one-stop world-wide training outsourcing and consulting firm that focuses on achieving measurable business results with a select group of life science, high technology and service industry clients, today announced the project kickoff Sales Presentation Training for a leading Global, Tax, and Advisory Services Firm that operates in over 90 countries.
"This world-wide professional services firm that provides tax, audit, and business advisory services to corporations selected LSA Global to design and deliver their sales presentation training in conjunction with their global business sales training offering,” Stated Tristam Brown, CEO of LSA Global. “We are very pleased to be piloting this customized program for their partners from 10 different countries before rolling the program to over 90 countries.”
The sales presentation training will provide the critical foundational skills used to influence clients throughout the sales process and in proposal presentations. The program is for Managers and Partners from all service lines who would benefit from learning more about approaches to positively influence prospects and clients. There is also a focus on creating a favorable executive presence.
About LSA Global
Founded in 1995, LSA Global is a global training and consulting firm that focuses on achieving measurable business results with a select group of clients. Since our inception, LSA Global has successfully partnered with over 500 clients to deliver over 10,000 learning solutions.
Our proven approach is backed by 50+ client case studies, 150+ research papers, 110+ client testimonials, and 800+ assessment and measurement projects. Over 85% of our business comes from repeat clients and our customer satisfaction rating is 97.5%. Our clients tell us that we are different. Our clients tell us that we save them both time and money. Our clients tell us that they appreciate access to experts across many areas.Our solutions focus on full implementation in the areas of:
We believe our clients' success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.With a strong belief that training "by itself" will not drive tangible behavior change or business results, we appreciate your support and look forward to your feedback and comments.Labels: Business Sales Training, Sales Presentation Training
Santa Clara, CA, September 28, 2011 - LSA Global, the premier one-stop world-wide training outsourcing and consulting firm that focuses on achieving measurable business results with a select group of life science, high technology and service industry clients, today announced the acquisition of Changeworks Global Inc., a leading San Francisco-based management consulting firm focused on cutting edge strategic change, creating high performance cultures, and developing leaders.
Alan Krepack, Ph. D., Managing Partner of Changeworks Global, Inc., becomes President of LSA Global responsible for LSA's Change and Leadership Development Practices and the day-to-day operations. Tris Brown, President & CEO of LSA Global, remains CEO responsible for the overall strategic direction and client services.
"I am thrilled to have Alan aboard," says Mr. Brown, CEO of LSA Global. "Changeworks Global has a solid track record of successful strategic projects, quality clients, and cutting edge change approaches that we look forward to integrating into our client solutions. Our 60% growth rate in the last 12 months enabled us to make this deal happen. We are very excited to add Changeworks' expertise and intellectual property in the areas of leadership training and development programs, executive coaching, executive development, strategy execution, culture change, and organizational development expertise to the LSA family."
"LSA Global is an excellent fit for Changeworks. We share a common philosophy, know and respect one another's work, and provide complementary solutions," says Alan Krepack Ph. D. and Managing Partner of Changeworks Global. "After being partners for 6+ years, I know we share the same customer-centric business approach and a passion to provide the people leverage that growing companies need to win. I am confident that this merger will positively impact our customers, partners, and employees."About LSA Global
Founded in 1995, LSA Global is a global training and consulting firm that focuses on achieving measurable business results with a select group of clients. Since our inception, LSA Global has successfully partnered with over 500 clients to deliver over 10,000 learning solutions.
Our proven approach is backed by 45 client case studies, 143 research papers, 108 client testimonials, and 600+ assessment and measurement projects. Over 85% of our business comes from repeat clients and our customer satisfaction rating is 97.5%. Our clients tell us that we are different. Our clients tell us that we save them both time and money. Our clients tell us that they appreciate access to experts across many areas.Our solutions focus on full implementation in the areas of:
We believe our clients' success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.With a strong belief that training "by itself" will not drive tangible behavior change or business results, we appreciate your support and look forward to your feedback and comments.Labels: change management, Leadership Development, Organizational Development
Santa Clara, CA, September 12, 2011 - LSA Global, the premier one-stop world-wide training outsourcing and consulting firm that focuses on achieving measurable business results with a select group of life science, high technology and service industry clients, today announced the hiring of Alan Krepack, Ph. D., as the President of LSA Global responsible for LSA's Change and Leadership Development Practices and the day-to-day operations of the company. Tris Brown, President & CEO of LSA Global, remains CEO responsible for the overall strategic direction and client services.
"I am excited to have Alan as part of the team," says Mr. Brown, CEO of LSA Global. "He has a solid track record of helping executives and leaders across all industries navigate complex change, create compelling strategies, and build leadership capabilities. He is a tremendous addition to the LSA family."
"LSA Global is a great fit for me. We share a common philosophy and know and respect each another's work," says Alan Krepack Ph. D. and previously the Managing Partner of Changeworks Global Inc., a San Francisco-based Management Consulting Firm. "After being partners with LSA for 6+ years, I know that we share a passion for focusing on the success of our clients and delivering meaningful results. With all of the great resources that LSA has at its disposal, I am looking forward to making an immediate impact at our clients."
About LSA Global
Founded in 1995, LSA Global is a global training and consulting firm that focuses on achieving measurable business results with a select group of clients. Since our inception, LSA Global has successfully partnered with over 500 clients to deliver over 10,000 learning solutions.
Our proven approach is backed by 45 client case studies, 143 research papers, 108 client testimonials, and 600+ assessment and measurement projects. Over 85% of our business comes from repeat clients and our customer satisfaction rating is 97.5%. Our clients tell us that we are different. Our clients tell us that we save them both time and money. Our clients tell us that they appreciate access to experts across many areas.Our solutions focus on full implementation in the areas of:
We believe our clients' success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.With a strong belief that training "by itself" will not drive tangible behavior change or business results, we appreciate your support and look forward to your feedback and comments.Labels: change management, Leadership Development
Santa Clara, CA, August 29, 2011 - LSA Global, the premier one-stop world-wide training outsourcing and consulting firm that focuses on achieving measurable business results with a select group of life science, high technology and service industry clients, today announced Q3 Executive and Leadership Development Performance Poll Results.
"Our Executive and Leadership Development performance poll shows that 35% of respondents are most concerned about improving organizational performance with 31% focused on increasing leadership bench strength,” states Tristam Brown, President & CEO of LSA Global. “It is not a surprise that most leaders are looking to get the right people in the right roles to drive performance.”
The Q3 Executive and Leadership Development Performance poll question was: What leadership issue is keeping you awake at night? Reponses are below:
- 35% improving organizational performance
- 31% increasing bench strength
- 19% improving strategic decisions, execution, and results
- 15% motivating and engaging the workforce
About LSA Global
Founded in 1995, LSA Global is a global training and consulting firm that focuses on achieving measurable business results with a select group of clients. Since our inception, LSA Global has successfully partnered with over 500 clients to deliver over 10,000 learning solutions. Our solutions focus on full implementation in the areas of:
Our proven approach is backed by 45 client case studies, 143 research papers, 108 client testimonials, and 600+ assessment and measurement projects. Over 85% of our business comes from repeat clients and our customer satisfaction rating is 97.5%. Our clients tell us that we are different. Our clients tell us that we save them both time and money. Our clients tell us that they appreciate access to experts across many areas.
We believe our clients' success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.With a strong belief that training "by itself" will not drive tangible behavior change or business results, we appreciate your support and look forward to your feedback and comments.Labels: executive development, Leadership Development
Santa Clara, CA, August 23, 2011 - LSA Global, the premier one-stop world-wide training outsourcing and consulting firm that focuses on achieving measurable business results with a select group of life science, high technology and service industry clients, today announced the project kickoff of helping a leading Global Technology Company to improve their sales coaching and new hire on-boarding.
"While this leading global technology provider continues to grow in this challenging economy, they know that they can improve the speed to sales productivity for their new sales reps,” Stated Anne Slough, Head of LSA Global’s Sales Performance Practice. “We are pleased to be piloting the new sales on-boarding process in Europe for their Sales and Systems Engineers before rolling it out across Asia and North America.”
The sales coaching and on-boarding program has 5 guiding principles:
- Sales Manager Coaching + 90-Day Plan: consistent sales performance coaching from sales managers combined with explicit 90-day plans.
- Individual Accountability: ability to track key sales performance metrics at the individual level.
- Designed Reinforcement: alignment of sales incentives, consequences, recognition, performance management processes, and systems to support sales objectives.
- Mandatory: for all field sales and sales management.
- Effective Sales Hiring: integrated sales hiring and behavioral interviewing process.
About LSA Global
Founded in 1995, LSA Global is a global training and consulting firm that focuses on achieving measurable business results with a select group of clients. Since our inception, LSA Global has successfully partnered with over 500 clients to deliver over 10,000 learning solutions.
Our proven approach is backed by 45 client case studies, 143 research papers, 108 client testimonials, and 600+ assessment and measurement projects. Over 85% of our business comes from repeat clients and our customer satisfaction rating is 97.5%. Our clients tell us that we are different. Our clients tell us that we save them both time and money. Our clients tell us that they appreciate access to experts across many areas.Our solutions focus on full implementation in the areas of:
We believe our clients' success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.With a strong belief that training "by itself" will not drive tangible behavior change or business results, we appreciate your support and look forward to your feedback and comments.Labels: Behavioral Interviewing Training, Business Sales Training, New Employee Orientation, Performance Management, sales compensation
Santa Clara, CA, August 1, 2011 - LSA Global, the premier one-stop world-wide training outsourcing and consulting firm that focuses on achieving measurable business results with a select group of life science, high technology and service industry clients, today announced Q3 Sales Performance Poll Results.
"Our business sales performance poll shows that 44% of respondents are most concerned about getting new clients with 23% focused on expanding current clients,” states Tristam Brown, President & CEO of LSA Global. “While conventional sales wisdom points to the decreased costs of growing sales revenue with current accounts where relationships and value have already been established, businesses continue to feel pressure to grow top line business sales by acquiring new customers.”
The Q3 sales performance poll question was: What sales issue is keeping you awake at night? Reponses are below:
- 44% getting new clients
- 23% expanding current clients
- 13% increasing margins
- 17% selling bigger deals
- 4% other
When sales leaders and sales enablement experts ask for help with sales performance, they often start with business sales training. The 67% that want to get and expand clients often ask for help with solution selling training, sales coaching, and sales presentation training. The 30% concerned with deal size and sales margin often ask about sales negotiation training. While business sales training, done right, can significantly increase both sales revenue and margin, we know that business sales training alone will not drive revenue.
For example, we surveyed 20,000 sales executives, human resources managers, and sales performance improvement consultants to determine if they had been involved with a sales negotiation training initiative that was successful in becoming deeply “embedded into the DNA of the organization.” We found 150 successful companies and studied them further with surveys and focus groups. We identified many sales coaching, training, measurement, and leadership development factors that contributed to sales negotiation training adoption but, the three drivers which consistently rose to the top for sales negotiation training were:
- Aligning the sales negotiation initiative to enable the higher level go-to-market strategy
- Securing cross-functional executive sponsorship for sales negotiations
- Enabling sales coaches who measure and are measured in relation to the desired new sales negotiation behaviors and actions
For more information on the sales negotiation training study, please visit: http://www.lsaglobal.com/about/WPaper-Download-Sales-Negotiation-Performance.asp
About LSA Global
Founded in 1995, LSA Global is a global training and consulting firm that focuses on achieving measurable business results with a select group of clients. Since our inception, LSA Global has successfully partnered with over 500 clients to deliver over 10,000 learning solutions.
Our proven approach is backed by 45 client case studies, 143 research papers, 108 client testimonials, and 600+ assessment and measurement projects. Over 85% of our business comes from repeat clients and our customer satisfaction rating is 97.5%. Our clients tell us that we are different. Our clients tell us that we save them both time and money. Our clients tell us that they appreciate access to experts across many areas.Our solutions focus on full implementation in the areas of:
We believe our clients' success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.With a strong belief that training "by itself" will not drive tangible behavior change or business results, we appreciate your support and look forward to your feedback and comments.Labels: Business Sales Training, sales negotiation training, Solution selling training, Training Measurement
Santa Clara, CA, July 15, 2011 - LSA Global, the premier one-stop world-wide training outsourcing and consulting firm that focuses on achieving measurable business results with a select group of life science, high technology and service industry clients, today announced the Executive Development project kickoff with a leading Digital Marketing Provider.
"We are excited to help this Senior Executive take his skills and strategy to the next level,” stated Russ Silva, Head of LSA Global’s Leadership Development Practice. “This proven executive wanted help in thinking more strategically, becoming a more “standard leader,” and having a sounding board with an outside perspective.”
The 3-month Executive Development project includes multiple Leadership 360 degree assessments to gather data and set a baseline, creation of a leadership development plan, 1x1 Executive Coaching and Strategy Sessions, and a final Leadership 360 degree assessment to measure progress and determine next steps.
About LSA Global
Founded in 1995, LSA Global is a global training and consulting firm that focuses on achieving measurable business results with a select group of clients. Since our inception, LSA Global has successfully partnered with over 500 clients to deliver over 10,000 learning solutions.
Our proven approach is backed by 45 client case studies, 143 research papers, 108 client testimonials, and 600+ assessment and measurement projects. Over 85% of our business comes from repeat clients and our customer satisfaction rating is 97.5%. Our clients tell us that we are different. Our clients tell us that we save them both time and money. Our clients tell us that they appreciate access to experts across many areas.Our solutions focus on full implementation in the areas of:
We believe our clients' success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.With a strong belief that training "by itself" will not drive tangible behavior change or business results, we appreciate your support and look forward to your feedback and comments.Labels: executive development, Leadership Development, strategy
LSA Global Announces Sales Negotiation Coaching with Leading Commercial Satellite Provider
Santa Clara, CA, July 1, 2011 - LSA Global, the premier one-stop world-wide training outsourcing and consulting firm that focuses on achieving measurable business results with a select group of life science, high technology and service industry clients, today announced the kickoff of a sales negotiation training and coaching project with a leading Commercial Satellite Provider to improve sales margins.
"While this leading Commercial Satellite Provider continues to outpace their peers, they would like to reduce sales contract prices, improve upon delivery terms, and reduce and mitigate organizational risk,” Stated Anne Slough, Head of LSA Global’s Sales Performance Practice. “We are pleased to be implementing a consistent sales negotiation process and providing sales coaching for key deals across the organization.”
The sales negotiation training, process improvement, and coaching will include addressing critical people issues in the negotiation, making sure all the critical issues of both sides are addressed, and reaching optimal agreements that meet the needs of both sides. The sales measurement process and sales coaching will reinforce the sales negotiation training principles while helping to ensure that the new skills, tools, and processes “stick.”
About LSA Global
Founded in 1995, LSA Global is a global training and consulting firm that focuses on achieving measurable business results with a select group of clients. Since our inception, LSA Global has successfully partnered with over 500 clients to deliver over 10,000 learning solutions.
Our proven approach is backed by 45 client case studies, 143 research papers, 108 client testimonials, and 600+ assessment and measurement projects. Over 85% of our business comes from repeat clients and our customer satisfaction rating is 97.5%. Our clients tell us that we are different. Our clients tell us that we save them both time and money. Our clients tell us that they appreciate access to experts across many areas.Our solutions focus on full implementation in the areas of:
We believe our clients' success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.With a strong belief that training "by itself" will not drive tangible behavior change or business results, we appreciate your support and look forward to your feedback and comments.Labels: Business Sales Training, Sales Coaching, sales negotiation training, Training Measurement
Santa Clara, CA, June 15, 2011 - LSA Global, the premier one-stop world-wide training outsourcing and consulting firm that focuses on achieving measurable business results with a select group of life science, high technology and service industry clients, today announced the project kickoff of a Leadership Development Program with a leading Non-Profit Service Provider.
"We are excited to design and implement a custom leadership development program as part of their 5-year strategic planning and leadership development process,” stated Russ Silva, Head of LSA Global’s Leadership Development Practice. “The 9-month Leadership Development Program will focus on four projects directly aligned with the Strategic Pathways designated by the Board of Directors while simultaneously developing key leaders and their associated project teams.”
The action learning project will identify the desired business and leadership results with the executive team, assess the strengths and weaknesses of the leadership team, design a Leadership Action Learning approach using targeted project teams, and measure the business and leadership development results.
About LSA Global
Founded in 1995, LSA Global is a global training and consulting firm that focuses on achieving measurable business results with a select group of clients. Since our inception, LSA Global has successfully partnered with over 500 clients to deliver over 10,000 learning solutions.
Our proven approach is backed by 45 client case studies, 143 research papers, 108 client testimonials, and 600+ assessment and measurement projects. Over 85% of our business comes from repeat clients and our customer satisfaction rating is 97.5%. Our clients tell us that we are different. Our clients tell us that we save them both time and money. Our clients tell us that they appreciate access to experts across many areas.Our solutions focus on full implementation in the areas of:
We believe our clients' success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.With a strong belief that training "by itself" will not drive tangible behavior change or business results, we appreciate your support and look forward to your feedback and comments.Labels: Action Learning, Leadership Development, Training Measurement
Raleigh, NC, June 1, 2011 - LSA Global, the premier one-stop world-wide training outsourcing and consulting firm that focuses on achieving measurable business results with a select group of life science, high technology and service industry clients, today announced that that it will be facilitating the August 30 CCNG Call and Contact Center Training Session at First Citizens Bank. CCNG is the industry’s #1 network for Call Center, Contact Center, and Customer Service professionals.
The topic is focused on Creating Your Call and Contact Center's Value Proposition in the Evolving Economic Environment Networking Discussions. It includes:
- Social Media and Its Impact on Your Value Proposition: Text Messaging, Twitter, Facebook, LinkedIn
- Increasing Efficiency and Effectiveness in your Call Center: Remote Agents
"We are excited to facilitate this call center event at First Citizens Bank to help ensure that call centers are structured to capitalize on an organization’s brand promise by aligning your call center’s people and processes,” states Anne Slough, LSA Global’s Director of Customer Loyalty Practice. “A call center’s value proposition combined with its ability to leverage social media and remote agents is critical to creating a customer experience that is positive and ensuring that the customer has no desire to stray.”
About LSA Global
Founded in 1995, LSA Global is a global training and consulting firm that focuses on achieving measurable business results with a select group of clients. Since our inception, LSA Global has successfully partnered with over 500 clients to deliver over 10,000 learning solutions.
Our proven approach is backed by 45 client case studies, 143 research papers, 108 client testimonials, and 600+ assessment and measurement projects. Over 85% of our business comes from repeat clients and our customer satisfaction rating is 97.5%. Our clients tell us that we are different. Our clients tell us that we save them both time and money. Our clients tell us that they appreciate access to experts across many areas.Our solutions focus on full implementation in the areas of:
We believe our clients' success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.With a strong belief that training "by itself" will not drive tangible behavior change or business results, we appreciate your support and look forward to your feedback and comments.Labels: Customer Service Training
Santa Clara, CA, April 30, 2011 - LSA Global, the premier one-stop world-wide training outsourcing and consulting firm that focuses on achieving measurable business results with a select group of life science, high technology and service industry clients, today announced the project kickoff of helping a leading Global Technology Company to continue to improve their overall sales performance environment.
"While this leading global technology provider continues to beat sales and earnings estimates, they know that product innovation and business sales training alone will not protect their competitive advantage,” Stated Anne Slough, Head of LSA Global’s Sales Performance Practice.
This high-tech leader first reached out to us, and many others, for help with business sales training including solution selling training, sales negotiation training, sales coaching, and sales presentation training. They selected LSA Global’s Sales Performance Practice over 6 other business sales training programs because we focused first on creating the right high performance sales environment and targeting the most critical sales skills before investing in business sales training. All of the other sales training vendors wanted to immediately rollout business sales training programs. While business sales training, sales negotiation training, sales coaching, and sales presentation training can all impact revenue and margins, we know that the best approaches identify and target only the critical few sales environment and sales skill that will have the greatest impact on revenue.”
LSA Global’s 16+ years of high performance sales research has identified 70 possible sales leadership actions available to a sales executive at any given time that can significantly change sales performance. While business sales training, sales negotiation training, sales coaching, and sales presentation training may all be viable options, the real value comes when you can pinpoint the one or two sales leadership moves that will have the greatest impact on sales revenue, margins, win rates, sales cycles, and deal size. This, combined with identifying the critical few money making sales skills, allows organizations excel.
The high performance sales environment process educates sales leaders about creating a high performance sales culture, benchmarks their existing sales environment, pinpoints the two sales actions that will have the greatest impact on the sales strategy, implements the sales actions, and continuously monitors and improves the sales results.
About LSA Global
Founded in 1995, LSA Global is a global training and consulting firm that focuses on achieving measurable business results with a select group of clients. Since our inception, LSA Global has successfully partnered with over 500 clients to deliver over 10,000 learning solutions.
Our proven approach is backed by 45 client case studies, 143 research papers, 108 client testimonials, and 600+ assessment and measurement projects. Over 85% of our business comes from repeat clients and our customer satisfaction rating is 97.5%. Our clients tell us that we are different. Our clients tell us that we save them both time and money. Our clients tell us that they appreciate access to experts across many areas.Our solutions focus on full implementation in the areas of:
We believe our clients' success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.With a strong belief that training "by itself" will not drive tangible behavior change or business results, we appreciate your support and look forward to your feedback and comments.Labels: Business Sales Training, Solution selling training, Training Needs Assessment
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