The Art of Presentation for a Global Digital Media Company

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for The Art of Presentation for a Global Digital Media Company.

• 95% Job Relevance
• 95% Satisfaction
• 175% Knowledge Gain

The customized workshop focused on building rapport with your audience and convincing and engaging even the most skeptical customer.  Key areas of emphasis included using voice, gesture, movement, presentation structure, stories and metaphor for powerful presentations and engaging listeners and increasing audience attention span.

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

LSA Helps the Global Leader in Recurring Revenue Identify and Implement High Performance Inside Sales Competencies

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for Inside Sales Competency Modeling for ServiceSource Corporation.

ServiceSource is the global leader in recurring revenue management. The world's most successful companies rely ServiceSource to maximize subscription, maintenance and support revenue, improve customer retention and increase business predictability and insight. With over a decade of experience focused exclusively in growing recurring revenue, ServiceSource services and applications are based on proven best practices and global benchmarks. The company is headquartered in San Francisco, is publicly traded ((NASDAQ: SREV) and has over $8 billion under management for customers in more than 150 countries and 40 languages.

The competency design project focused on: 

• Reviewing existing North American and European competency frameworks
• Conducting focus groups and interviews for core functions
• Leveraging feedback from focus groups and interviews to create competency frameworks for enterprise-wide alignment
• Recommending additional and/or different competencies to close any perceived gaps
• Socializing recommended competency framework with leadership, top performers, HR, and other key stakeholders
• Making final revisions to competency framework based on socialization

Voice of the Customer
“We reached out to LSA Global to support us in identifying the core competencies required for success for our inside sales teams. The consultant we engaged with, beyond her level of competence, was easy to work with and very adept, especially given the number of stakeholders, with varied agendas. That made a big difference in the outcome of the project.” 
Sean Burns | Vice President, Learning and Development | ServiceSource Corporation

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

LSA to Design Customer Product Training for a Leading Financial Services Software Provider

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced a new instructional design and train-the-trainer project for Customer Product Training for a Leading Financial Services Software provider.


The driver for the project is to increase client user adoption, satisfaction, renewals, and revenue generated.  Historically, customer product training was created from technical documentation and manuals with little instructional design methodology or input from clients. Further considerations are that training must be delivered in different countries and potentially different languages. 

New business pressures for success are being caused by:

1. Larger and more global customers
2. Increased product complexity
3. The strategic business need to generate more services revenue. 

The project will:

1. Create a Roadmap for Success including key success metrics, a 3 – 6 month plan to implement and test the solution, partnering with leadership and marketing to create a brand and thematic approach that dovetails into the overall product and service offerings, determining a high level certification strategy, and creating a high-level curriculum map that addresses both leadership and end-user training.
2. Build a Pilot Program for Key Users incorporating lessons learned from round table sessions and creating experiential learning experiences that drive understanding and adoption.
3. Train-the-Trainer Program including creating a customized train-the-trainer process and program to enable the internal team to deliver the training to clients.

About LSA Global

Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

LSA to Shape High Performance Culture at a Leading Global Technology Provider

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced a new project to shape the culture of a leading technology provider so that it supports and encourages increased stability and growth during a time of rapid change.

The specific division evolved as a result of an acquisition that has created an environment where two varied cultures are trying to merge together.  As a result of the merger, the current challenges being addressed include:

1. Integrating the two cultures into one succinct culture with common core values and operating procedures.
2. Sustaining and improving revenue production.
3. Aligning primary business functions with support functions. (e.g. Marketing  and R&D with Sales).
4. Creating, developing and growing a culture of innovation and performance.
5. Showing a tangible ROI for any initiative/investment.

The project objectives are to:

• Align all stakeholders with a culture vision and expectations that will enable and drive business strategy and talent management.
• Build the engagement, capability and infrastructure required to create a high performance culture.
• Measure the level of change, and agree on targeted steps to continue the transformation. 

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Rapid Instructional Design for Wyndham Hotels and Resorts

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for Rapid Instructional Design Techniques and Tools for Wyndham Hotels and Resorts.

The customized working session focused on providing rapid instructional design techniques to accelerate the typically lengthy and ineffective process of traditional design methods while not sacrificing quality.  

Faced with constant and accelerated change, it is becoming increasingly difficult for designers to develop effective learning experiences through traditional methods.  

Proficient and inexperienced participants learned to break many of the “perfect world” and "outdated" training development norms while learning specific tools and techniques to develop learning interventions to solve real business issues in a nimble and timely manner.

“We engaged with LSA Global to share best practices around Rapid Instructional Design and to develop, design and deliver an education session that taught our property owners the benefits of our Customer Loyalty program.  We found LSA Global’s team to be collaborative, insightful, prepared and nimble, especially given that the timeframe for the project became compressed.  We look forward to continuing our partnership.” 
Annmarie Fairweather | Vice President, Brand Services | Wyndham Hotel Group

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Understanding and Working With Different Generations for a Leading Silicon Valley Company at the Forefront of Maximizing Flash Memory

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for Understanding and Working With Different Generations for a Leading Silicon Valley Company at the Forefront of Maximizing Flash Memory.

• 84% Job Relevance
• 99% Satisfaction
• 168% Knowledge Gain

The customized workshop focused on working successfully with the four generations that currently work side by side, and recognizing the characteristics of each generation. Key areas of emphasis included learning to communicate across age brackets, understanding the diverse perspectives, motivations and attitudes of each generation, and preventing areas of possible generational conflict.

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

The Art of Presentation for an Innovative Company Specializing in Creating Digital Services, Products, Communications and Experiences

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for The Art of Presentation for an Innovative Company Specializing in Creating Digital Services, Products, Communications and Experiences.

• 93% Job Relevance
• 97% Satisfaction
• 183% Knowledge Gain

The customized workshop focused on intensive work designed to educate and motivate participants to deliver high-impact presentations. The program uses interactive methods, rather than lectured instruction, to help participants cultivate a personal style - one that gains the audience's attention through confident composure and meaningful interaction.  Key areas of emphasis included helping participants learn through use of examples, associations and images, turning fear into excitement through creative visualization, and structuring presentations for maximum impact.

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Effective Business and Email Writing for a Fortune 500 Company that Specializes in Flash Memory Storage

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for Effective Business and Email Writing for a Fortune 500 Company that Specializes in Flash Memory Storage.

• 95% Job Relevance
• 96% Satisfaction
• 93% Knowledge Gain

The customized workshop focused on ways to ensure your emails get read, making sure your tone is appropriate and tips to handle email effectively.  Key areas of emphasis included organizing for the reader - not yourself, following email etiquette, writing principles and the rules that apply in today's high tech world.

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Situational Leadership Training Success at the Leader in Ceramics Arts and Crafts

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for Situational Leadership Training for iLoveToCreate®, a Duncan Enterprises Company, is a privately-held, family-owned, Fresno, California based company that has been a leader in the ceramics arts and crafts industries since 1946.

• 97.6% Job Relevance
• 100% Satisfaction
• 213% Knowledge Gain

The customized workshop provided the management team with hands-on experience at diagnosing key leadership situations and practical real-life applications. Managers discovered how to minimize tension and frustration while encouraging greater confidence, commitment, and motivation in order to achieve personal milestones, talent management goals and corporate objectives. 

At the end of the program, the management team:

• Understood the concept of leadership and its importance to effective performance.
• Identified areas to improve employee retention and commitment.
• Increased their probability for success as leaders. 

“Our leadership team had high expectations for the on-site situational leadership program brought to us by LSA Global.  I can say that with such confirming positive responses to the training, their expectations were exceeded with full engagement and enthusiasm.  We will turn to LSA Global again and again for professional, quality training.   It was a very valuable learning experience with an immediate return on our training and development investment.”

Kerri Ladd | VP of HR | iLoveToCreate, a Duncan Enterprises Company

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Diversity and Inclusion for a Global Charitable Microfinance Organization

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for Diversity and Inclusion for a Global Charitable Microfinance Organization.

• 9/10 Promoter Score
• 100% Knowledge Gain

The customized workshop focused on looking at inclusion and diversity issues from the viewpoint of neuroscience.  Key areas of emphasis included examining how we tend to favor those who are familiar to us and what we are missing by not seeing the business case for diversity. In addition, the highly interactive program included micromessaging and its' power to impact productivity.

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Presentation Skills for Technical Professionals for a Global Leader in Flash Memory Storage Solutions.

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for Presentation Skills for Technical Professionals for a Global Leader in Flash Memory Storage Solutions.

• 90% Job Relevance
• 100% Satisfaction
• 200% Knowledge Gain

The customized workshop focused on learning how to analyze your audience and organize your content to be "audience centered", designing and using visuals effectively, and keeping your audience interested, engaged and focused.  Key areas of emphasis included presenting data and information clearly, concisely and credibly, using verbal and non-verbal techniques to engage your audience and how to deal effectively with tough and challenging questions.

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Working with Israel for a Leading Silicon Valley Flash Memory Storage Solution Company

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for Working with Israel for a Global Leader in Flash Memory Storage Solutions.

• 87% Job Relevance
• 93% Satisfaction
• 175% Knowledge Gain

The customized workshop focused on recognizing cultural issues with Israel, adopting appropriate strategies and using a highly effective model for understanding cultural communication differences. Key areas of emphasis included minimizing challenges due to language and communication style divergences, strengthening productivity and communication with global colleagues, and building trust and maintaining relationships remotely.

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Performance Management for a Premier Digital Video Advertising Solution Provider.

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for Performance Management for a premier Digital Video Advertising Solution Provider.

• 94% Job Relevance
• 97% Satisfaction
• 100% Knowledge Gain

The customized workshop focused on building strong, mutually beneficial relationships with their people and teams, using management strategies that are unique to each individual and developing their people's strength's and internal motivation.  Key areas of emphasis included performance planning and performance goal setting, defining and collecting objective performance data and writing effective performance reviews.

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned.

LSA Speaking at Trimble Reseller Meeting about creating a high performance sales environment

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced that Anne Slough, the Director of LSA's Sales Performance and Customer Loyalty Practices will be speaking at the upcoming January 21, 2013 Trimble Agriculture Reseller meeting focused on how to create and sustain a high performance sales environment.

2013 Reseller Meeting will have multiple tracks.  The Business Managers track is best suited for owners, dealer principals, and manager level participants. This track will provide attendees with a new perspective on how to grow and improve the long-term viability of your business. Session topics will include:

• 2013: The Trimble Strategy
• Ag ONE--Criteria and the Return to Your Bottom Line
• Creating a High Performance Sales Environment
• Creating a Market Action Plan to Drive your Business

The Sales and Services track is aimed at increasing sales and product knowledge for technical, support and sales team members. These sessions focus on strategies and tools to help you sell to new and existing customers, learn how to analyze your market, and gain insight into best practices for selling Trimble. Session topics will include:

• Activities and Competencies that Drive Results
• Increasing your Market Penetration
• Understanding Buyer Personalities for Maximum Results
• Best Practices from Trimble Ag Resellers

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Handling Customer Objections at a Leading Prepaid and Financial Payments Company

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for delivery of Overcoming Objections at a leading provider of prepaid and financial payments products for consumers and businesses.

• 95% Satisfaction
• 9/10 Net Promoter Score 

The customized workshop focused on improving the skills of contact center employees in handling  and responding effectively to customer objections.  Key areas of emphasis included ways to shift inbound customer calls from negative objections to positive sales. 

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Developing Managers at a global service technology and marketing firm that enhances loyalty rewards programs

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced helping a global service technology and marketing firm that enhances loyalty rewards programs to develop best practice manager skills and capabilities.

The goal of the customized workshop is to goal is to fill key management skill gaps in the areas of Communication, Delegation, Performance Management, and Results while elevating the skills of all managers, new and experienced.

Because these target Managers have received minimal management training in the past, there is a strong need to:

• Build basic management skills among many new managers
• Boost the skill level of some of the more experienced managers

The hands-on, interactive workshop uses real-world action learning and introduces participants to communication and interaction styles, performance management and coaching. Exercises are customized using examples and case studies from interviews with participants and key stakeholders prior to the session.

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Creating Leaders at a Global Aerospace, Defense, and Technology Company

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced a new project helping a leading Aerospace, Defense, and Technology Company increase the leadership and management capabilities of key managers and supervisors.

The goal of the customized management initiative is to identify and fill key skill gaps of all supervisors and managers with a focus on:

• Motivating, setting goals, and coaching for higher performance
• Building strong foundation best practice management skills for new supervisors
• Boosting the skill level of more experienced managers
• Learning to prepare for and communicate change

The customized workshop includes interviews with key stakeholders, alignment with company practices and values, interactive labs, role plays, small group discussions, case studies, and individual on-the-spot coaching, and 12 weeks of online Tips/Tools sent to support on-the-job learning and teh transfer-of-training.

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

New Customer Service and Contact Center Toolkit

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced the offering of a new complimentary customer service performance toolkit.

“At a time when companies are looking to retain more customers and drive more revenue from their customer service centers, this complimentary customer service best practices toolkit combines articles, research, client case studies, and an online diagnostic to help  ensure that call centers and customer service teams are set up to succeed,” according to Anne Slough, the Head of the Customer Loyalty Practice for LSA Global.

The LSA Customer service Toolkit provides customer service leaders, managers, and teams with key published insights and tools from industry experts about how to successfully drive customer loyalty.

Examples include:

• Three key steps to connect with customers
• Creating a high performance call center
• 6 call center sales myths
• How to renew passion for the customer
• The customer loyalty and profit connection  

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

New Project Management Best Practices Toolkit

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced the offering of a new complimentary project management performance toolkit.

“At a time when many project managers and project teams are struggling to deliver consistent and high quality results, this complimentary project management best practices toolkit combines articles, research, client case studies, and an online diagnostic to help  ensure that projects are on the right path” according to Tristam Brown, CEO and Head of the Project Management Practice for LSA Global. 

"With a high percentage of work now being delivered through projects and project teams it is imperative that projects start off on the right foot and quickly overcome obstacles.” According to Brown, “The good news is that project leaders have the power to make it happen.”


About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Rapid Instructional Design to Save Time and Improve Quality at one of the World's Largest Hospitality Companies

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced a new project to help one the world's largest hospitality companies with over 100,000 properties worldwide to improve their rapid instructional design capabilities to meet increasing business demands.

The customized session focuses on helping an experienced design team that is faced with constant and accelerated changes to develop faster and better learning solutions.  The rapid instructional design techniques and best practices emphasize how to accelerate the lengthy process of traditional instructional design while not sacrificing learning quality and solving "real world" business problems relevant to strategic priorities.

The working sessions combine pre-work, webinars, onsite training, and tools to ensure the transfer-of-skills.  The approach includes two main phases:

• Phase I – Workshop and Webinars
• Customized pre-work
• Interactive live case study-based session
• Follow-up Webinars
• Phase II – Quarterly Team Meetings: 
• Current design modalities: Social Media, Mobile learning, simulations, and games.
• How to tackle a major design project like New Hire Revamp, Sales Training, a new system, a major process change, and a new vertical or business channel. 
• How to drive, measure and align to business goals/metrics.

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Boosting Productivity by Improving Technical Skills at a Flash Drive Manufacturing Company

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for Microsoft Project 2010 at a Flash Drive Manufacturing Company.

• 92% Satisfaction
• 153% Knowledge Gain

With a belief that technology should help create a competitive advantage and increase worker productivity, the customized workshop focused on bringing participants up to speed in utilizing Microsoft Project to manage their multiple projects. Participants learned how to keep track of time lines, deliverables, team member responsibilities and meetings agenda.

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Building Effective Presentation Skills at a Leading Law Firm

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for Effective Presentation Skills.

• 98% Job Relevance
• 98% Satisfaction
• 143% Knowledge Gain

The customized workshop focused on developing individual participants' presentation skills into a source of significant competitive advantage for the organization. Key areas of emphasis included learning to organize thoughts for clarity and positive impact, presenting with confidence and credibility, using visual aids effectively, and dealing with tough questions.


  About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

New Manager Best Practices Toolkit

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced the offering of a  complimentary new manager best practices toolkit.

“New managers often struggle transitioning from an individual contributor to the boss” according to Sheila Ingraham-Russell, Head of the Management Practice for LSA Global. 

"Often promoted based upon their technical capabilities, new managers need specific support and tools in the areas of goals, roles, performance management, delegation, change, communication, and teaming.” According to Ingraham-Russell, “The good news is that effective management practices have the power to create extraordinary results.”


About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Sharpening Presentation Skills at a Global Financial Services Company

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for Present-to-Win.

• 100% Job Relevance
• 98.4% Satisfaction
• 180% Knowledge Gain

The customized workshop was delivered in Beijing. Participants were focused on becoming far more impressive presenters...presenters who are customer-centric, clear, credible, convincing and compelling. Key areas of emphasis included preparation to truly know the prospect, planning for client-focused messages, practicing to perfection and presenting with authenticity and agility.


About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Improving Management Performance for an Online Home Project Company

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for Situational Leadership Training for the Management Team of an Online Home Project Company.

• 97.6% Job Relevance
• 100% Satisfaction
• 213% Knowledge Gain

The customized workshop focused on raising the skill level of the Management Team.  Key areas of emphasis included understanding the concept of leadership and its importance to effective performance, improving retention and commitment, and increasing the leader's and staff's probabilities for success.

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Decreasing Turnover at a Leading Biotech Company

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced employee engagement and retention results for a leading biotech company.

• Year 1: 85% decrease in involuntary turnover of key talent
• Years 2-5: held involuntary turnover between 7% and 12%
• Estimated Cost Savings: $3m -$6m per year

The customized workshop focused on helping leaders take ownership of their role in the employee engagement and retention process by identifying top talent, identifying employee motivators, diagnosing managers' engagement and retention effectiveness, identifying employees most at risk of leaving, and creating targeted retention action plans.


About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Improving the Writing Skills of a High Level Employee at a Leading Medical Technology Company

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for Business Writing: One-on-One.

• 100% Job Relevance
• 100% Satisfaction

The series of customized, one-on-one coaching sessions focused on identifying the client's written communication roadblocks and implementing targeted strategies to overcome them. Key areas of emphasis included eliminating unnecessary words, breaking long sentences into shorter thought groups, expanding word choice and proofreading for errors in word order and syntax.

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

LSA and Electrolux to Speak at International Customer Management Institute's Annual Call Center Exhibition

Santa Clara, CA, November 28, 2012 - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced that Anne Slough, the Director of LSA's Sales Performance and Customer Loyalty Practices will be speaking at the upcoming May 13-14, 2013 International Customer Management Institute's Annual Call Center Exhibition focusing on call center strategies, skills and best practices.

The interactive session is based on experiences from the Appliance Contact Center at Electrolux and will highlight how to:

• align your call center with your overall brand strategy
• leverage your most valuable customers to increase loyalty
• transition from a service to a service + sales culture
• evolve from a cost center to a profit center
• avoid the key pitfalls associated with implementing a sales strategy

Session Details:

Making the Sales Connection - the Key to Empowerment at Electrolux

Date: May 15, 2013

Time: 11:00AM - 12:15 PST

Location: Seattle, Washington

Register Now

Speakers:

Anne Slough - Director, Sales and Service Practices, LSA Global

Mrs. Slough serves as a leading consultant to the contact center industry. She has a rich history of directing senior level executives in the development of their corporate strategies and contact center initiatives. She has an extensive background in helping contact centers to develop business plans, to diagnose operational gaps, and to implement results-oriented cultures. Ms. Slough has both a breadth and depth of experience in establishing and growing high-performing teams. She is a frequently requested speaker at leading contact center conferences and symposiums. She holds a BA and MA from East Carolina University.

Jane Pearson-Wray - CSG - Sr. Manager, Continuous Improvement, Electrolux Major Appliances

Located in Augusta, Jane Wray serves as a Senior Manager, Continuous Improvement for Electrolux Major Appliances. She has been with the organization for 14 years working in various roles including Project Manager for Demand Flow (Supply Chain) and Purchasing for North America. Jane has responsibilities for Training (both new hires and refresher courses), Quality Assurance, Social Media (in conjunction with Digital Marketing), Correspondence, Escalations and Forecasting / Scheduling.



About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Improving Diversity and Inclusion at a Leading Law Firm

Santa Clara, CA, November 27, 2012 - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced helping a leading law firm improve diversity and inclusion by: 

1. Understanding the definition of diversity and inclusion and the supporting business case
2. Using proven tools and skills to work effectively across a broad range of cultural differences
3. Promoting diversity and inclusion with employee "micro-messages"
4. Understanding the latest brain science and how we can use it to create allies across differences
5. Learning to lead in a way that creates a culture of inclusion

"We partnered with LSA Global to help us invest in our people in the areas performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.” 

Anita Luckinbill | Director Human Resources | Skadden Arps LLP

Skadden Arps has 23 offices, approximately 1,800 attorneys and more than 40 distinct areas of practice.  They serve serves clients in every major international financial center, providing the specific legal advice companies across a spectrum of industries need to compete most effectively in a global business environment. Their clients include approximately 50 percent of the Fortune 250 industrial and service corporations, as well as financial and governmental entities, small, entrepreneurial companies and nonprofits. Skadden’s attorneys and staff share a commitment to providing clients with the highest-quality and most cost-effective legal services in an atmosphere emphasizing teamwork, creativity, responsiveness and diversity.



About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

New Leadership Performance Toolkit

Santa Clara, CA, November 24, 2012 - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced the offering of a new complimentary leadership performance toolkit.

“At a time when many leaders are striving to get the most with limited resources, this complimentary leadership best practices toolkit combines articles, research, client case studies, and an online diagnostic to help  ensure that leaders are on the right path” according to Alan Krepack, President and Head of the Leadership Practice for LSA Global. 

"Executives know that their success is highly dependent upon the success of those around them.” According to Krepack, “The good news is that leaders have the power to create the type of environment that stimulates performance.”


About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Improving Productivity by Smarter Use of DataBase at the Leading Global Provider of Flash Memory Cards

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for Learning Advanced Excel.

• 91% Job Relevance
• 94.6% Satisfaction
• 107% Knowledge Gain

The customized workshop focused on boosting employees' productivity by giving them the tools and skills to use Excel for faster and more effective data analysis. Employees learned what was new in the latest Excel version and, through the training, were able to speed up adoption of the new technology. 

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

LSA President to Speak about Leading People and Organizations through Change

Santa Clara, CA, November 16, 2012 - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced that Alan Krepack, Ph.D., the President of LSA Global,  will be speaking at the upcoming 2013 Employment Law and Leadership Conference in Monterey Bay, California focusing on leading people and organizations through change.

Register Now

Alan Krepack, Ph.D, President of LSA Global

Alan is the President of LSA Global, responsible for the Leadership and Organizational Development Practices and the day-to-day operations of LSA. Prior to joining LSA Global, Alan was Managing Partner of Changeworks Global, Inc. for 14 years. 

Changeworks Global is a leading San Francisco based management consulting firm focused on managing cutting edge strategic change, creating high performance cultures, and developing leaders. 

Previously, Alan was the organizational development specialist in William M. Mercer’s behavioral health division, the owner of his own organizational development consulting firm, and Director of Clinical Services for a unit of Children’s Hospital in San Francisco. 

 Alan has led complex projects with clients from a wide variety of industries, locally and globally, from Fortune 50 companies to midsize firms focused on transformational change, culture integration, leadership development, and performance management.  He has written and presented papers on “Understanding cultural context to increase consultation value”, "Political dimensions of organizational life" and "Changing the culture of middle age organizations." 

Alan also teaches a graduate school course in the Foundations of Organizational Change at San Francisco State University. He is a member of the board of directors for two nonprofit organizations: NatureBridge (dedicated to educating youth about nature) and LIFT (providing wellness and nutritional education and services to under-served communities). 

Dr. Krepack attended the University of California at Berkeley where he received his B.A. with Distinction. He did his graduate work at Alliant University-San Francisco where he earned a Ph.D. in Psychology. He completed post-doctoral training in organizational behavior, systems thinking, and conscious business. He has also been certified in several leadership, change, and cultural assessment tools and intervention methodologies.


About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Strengthening Teamwork at the Leader in Mortgage Software

Santa Clara, CA - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for Teamwork Essentials.

• 92.2% Job Relevance
• 92.2% Satisfaction
• 136% Knowledge Gain

The customized workshop focused on providing management with the tools, skills, and processes to effectively lead and run their teams by exploring such topics as team development, teams in crisis, enhanced communication and strategic direction.  Key areas of emphasis included the decision making process, work approach, diverse work styles and interaction styles.



  About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

Improving Sales Team Performance with a Fortune 50 Technology Company

Santa Clara, CA, November 13, 2012 - LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced a new business sales methodology project with a Fortune 50 global technology company in the top 100 great places to work.


The objectives of the initial phase are to develop and enhance the skills associated with the “qualify” and “develop” stages of the current sales methodology with emphasis on strategies for selling to and influencing the C-Suite how core solution offerings map to and solve for key executive initiatives.


Core competencies include

• Gaining Access to the "corner office"

• Discovering key goals, objectives and needs through preparation and executive-level discussions

• Becoming a trusted and long-term partner

• Mapping relationships and stakeholders to best navigate the account.  

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned